Innovation is the successful commercialization of either an idea or an invention that must provide a benefit. Essentially, it must address a consumer’s problem. If it...
He delved deep into the intriguing realm of how AI and technology are reshaping the landscape of government documentation processes.
Anyone who contributes to innovation, should be able to understand how it impacts the business and end customers or consumers. If they can grasp this, they...
When it comes to sustainability, a lot is transpiring within numerous organizations, not only from a policy standpoint but, more importantly, from the perspectives of adoption...
Anything you do in life involves risk, one excellent way to handle and mitigate these risks is to project them into the future and understand them...
We all understand the importance of customer experience, and many are embarking on that journey. However, there are two or three key factors that need to...
As marketeer and CX experts you have to be completely open in terms of where you can get the feedback from. You have to be receptive...
I always recommend that organizations should create what we call digital doorsteps.
We enjoy the record of having one of the lowest grievance ratios amongst the large players.
Customer centricity is becoming the epicentre of each business cycle today. Business leaders are realizing the value in it and it’s becoming a top-driven activity in...