He emphasized that customer experience must transcend mere satisfaction to create memorable interactions that foster loyalty and trust. Personalization is key, as understanding individual customer preferences...
He highlighted that customer expectations are rapidly evolving, making customer experience crucial for organizations. He emphasized the need for quick, accurate, and personalized support on preferred...
He emphasized the importance of purpose-built AI for customer experience. He highlighted the need for smarter, multichannel chatbots capable of handling complex queries and switching seamlessly across channels. Additionally, he...
She shared her vision for the future of AI in customer experience. She highlighted how AI is reshaping businesses, with the CX industry expected to see...
He shared insights on the evolving landscape of customer experience in the banking sector. He conversed the integration of AI and machine learning technologies, such as...
He emphasized on Salesforce’s pioneering role in AI, from introducing predictive AI in 2014 to evolving into generative AI and autonomous agents. Himanshu also highlighted the 3 key strategies for enhancing customer...
He shared insights on the critical role of customer journey mapping in today’s business landscape. He emphasized the importance of understanding customer emotions at every touchpoint...
