He highlighted the significance of digitization across industries. He emphasized the growing importance of generative AI (GenAI) in enhancing business operations, differentiating it from traditional AI...
He emphasized the vast volume and complexity of data in e-commerce, spanning diverse products, specifications, and price points. He underscored the essential role of technology, particularly...
He emphasized the importance of data analytics in understanding customer profiles, expectations, and service challenges in the service industry. The analytical insight helped in meeting customer...
He emphasized on the advanced state of data collection in retail, alongside healthcare and banking industries, highlighting immense potential for leveraging technologies like Customer Data Platforms...
He shared insights on the importance of in-store experiences and how technology enhances customer interactions while preserving human-to-human engagement. He emphasized that while technology, like algorithms,...
He discussed the significance of ONDC in revolutionizing e-commerce infrastructure. ONDC is pioneering an interoperable network through a protocol that facilitates seamless transactions and communication among...
He outlined key trends in e-commerce and retail: technological integration via SaaS models has enhanced operational efficiency; social media and influencers play a pivotal role in...
He highlighted the dynamic evolution of India’s retail landscape, expanding beyond tier one cities to include tier two and tier three cities. He emphasized two key...
Highlighting the e-commerce landscape’s shift from discount-driven to convenience-driven shopping, accelerated by the pandemic. Quick commerce, especially in groceries, has surged, now comprising nearly 50% of...
He highlight on the organisational structure and how empowerment, collaboration and processes organization have established employee to come out and speak up their mind.