He shared his expert insights on the rapidly changing landscape of digital transformation in the financial services industry. From the integration of emerging technologies to enhancing...
What does it truly mean to lead? In a world enamored with titles and designations, leadership often gets reduced to labels. But as Robin Sharma reminds us...
He emphasized the delicate balance between personalization and privacy in CX strategies. With the DPDP Act in focus, he highlighted the need for financial institutions to be cautious about data collection...
She highlighted that a strong customer-centric culture, ethical compliance, and seamless tech integration are non-negotiable for CX success in 2025. She emphasized that a customer-first approach needs to be...
He emphasized that transparency plays a crucial role in building brand trust. At NSDC, which leads the skilling ecosystem in India, transparency is central to their...
He shared his insights on how Onsitego upheld its commitment to providing customers with a hassle-free experience that remained authentic and built long-lasting trust. He emphasized...
He underlined, “What customers do is often a far more accurate indicator than what they say they do”.He highlighted that while customers usually report signs, it’s the...
He shared how exceptional customer service is key in industries like real estate. He pointed out that renewals aren’t just something that happens automatically—they have to be earned through great...
He highlighted the impactful practices the company had adopted to strengthen consumer trust. He discussed how the brand’s dedication to transparent communication and responsible manufacturing had...
He shares his insightful thoughts on How Cooper Vision India ensures that it’s bands messaging align with it commitment to innovation and what steps are are...