He discussed the relevance of traditional media alongside the growing dominance of digital media. He emphasized that while traditional media remains crucial for mass reach, digital...
He emphasized how company has successfully utilized gamification to engage dormant customers. By introducing simple games, Titan has been able to activate these customers, bringing them back...
He shared insights into their digital journey which focuses on delivering seamless and personalized customer experiences. Key initiatives include:
Launch of the MovieJokey chatbot to enhance customer interaction. Upcoming human- and technology-driven solutions to...
He shared his expertise on the significance of omnichannel strategies for large institutions, highlighting their role in enhancing customer experiences across platforms. The 5th Edition of the CX...
He highlighted how customer centricity shapes their approach to delivering seamless omnichannel experiences through a blend of human and digital touchpoints. He emphasized the importance of focusing on critical customer...
He shared insights on the role of technology in enhancing customer experience. With over three decades of experience, NICE advocates for a comprehensive, cloud-native CCaaS platform...
He shared how Maruti Suzuki leverages AI to engage with their employees, offering solutions to their problems through human-like interactions.
He highlighted the unique strategies he has implemented to holistically support employee wellness within the organization.
He shared his insights on how the organization ensures its workplace culture stays adaptable and future-ready.
He highlighted insight on how his organization Viraj Profiles enable cross-functional collaboration and break down traditional silos?