When we talk about technology and automation, it is crucial to recognize the environment we work in; it is ever-evolving and relentless. The rapid evolution is...
If the world can be divided into a post and pre-pandemic era, one of the notable trends to emerge is that of the rising emphasis on...
~ Refrigerators with 4-Doors and higher capacity variants ~ Steam Wash enabled and front-load washing machines ~ Higher ISEER and Turbo Chill Series Air conditioners ~...
We all understand the importance of customer experience, and many are embarking on that journey. However, there are two or three key factors that need to...
As marketeer and CX experts you have to be completely open in terms of where you can get the feedback from. You have to be receptive...
I always recommend that organizations should create what we call digital doorsteps.
We enjoy the record of having one of the lowest grievance ratios amongst the large players.
Customer centricity is becoming the epicentre of each business cycle today. Business leaders are realizing the value in it and it’s becoming a top-driven activity in...
One of the important fact people need to know today is rather than investing in technology, focus on investing on understanding customers.
The pandemic of COVID-19 was the most challenging time for us and we had to make many tough decisions during the peak covid period that had...