We all understand the importance of customer experience, and many are embarking on that journey. However, there are two or three key factors that need to...
As marketeer and CX experts you have to be completely open in terms of where you can get the feedback from. You have to be receptive...
I always recommend that organizations should create what we call digital doorsteps.
We enjoy the record of having one of the lowest grievance ratios amongst the large players.
Customer centricity is becoming the epicentre of each business cycle today. Business leaders are realizing the value in it and it’s becoming a top-driven activity in...
One of the important fact people need to know today is rather than investing in technology, focus on investing on understanding customers.
The pandemic of COVID-19 was the most challenging time for us and we had to make many tough decisions during the peak covid period that had...
Personalisation can be split into two parts. One, your stay in experience and the other is how do we personalize the kind of messaging that is...
He shared insights on how it is important to gather information from various sources to create customer cohorts. This involves personalization, understanding and gaining insights from...
New Delhi, 3rd October 2023 — Hisense, the global leader in consumer electronics and home appliances, is pleased to announce the appointment of Ravindra Jadeja, the...