Insurance is often seen as a financial safety net. But for Charu Kaushal, Managing Director of Allianz Partners India, it is something far more immediate. It is the promise of help when you are stranded on a highway at midnight or facing a medical crisis in a foreign land.
In this insightful edition of C-Suite Conversations, Charu takes us inside the engine of a company that operates at the intersection of insurance and assistance. She breaks down the complex B2B2C model that powers some of the biggest automotive and travel brands in the country. We discuss how customer expectations have shifted post-pandemic. The modern consumer no longer just wants a payout. They want a solution. They want “peace of mind” delivered instantly.
Beyond the strategy, this is a conversation about the human side of leadership. Charu opens up about leading a business that is fundamentally built on empathy. She shares her perspective on navigating the corporate ladder and the resilience required to manage a workforce dedicated to crisis management. Her insights on balancing high-performance metrics with genuine compassion are a lesson for leaders in any service industry.
This is a story about turning the abstract concept of “insurance” into a tangible service of care. It proves that in a digital world, the most valuable currency is still trust. Watch the full episode, out now.
