He emphasized that customer experience must transcend mere satisfaction to create memorable interactions that foster loyalty and trust. Personalization is key, as understanding individual customer preferences...
He highlighted that customer expectations are rapidly evolving, making customer experience crucial for organizations. He emphasized the need for quick, accurate, and personalized support on preferred...
He emphasized the importance of purpose-built AI for customer experience. He highlighted the need for smarter, multichannel chatbots capable of handling complex queries and switching seamlessly across channels. Additionally, he...
She shared her vision for the future of AI in customer experience. She highlighted how AI is reshaping businesses, with the CX industry expected to see...
He shared insights on the evolving landscape of customer experience in the banking sector. He conversed the integration of AI and machine learning technologies, such as...
He emphasized on Salesforce’s pioneering role in AI, from introducing predictive AI in 2014 to evolving into generative AI and autonomous agents. Himanshu also highlighted the 3 key strategies for enhancing customer...
He shared insights on the critical role of customer journey mapping in today’s business landscape. He emphasized the importance of understanding customer emotions at every touchpoint...
The equity benchmarks Sensex and Nifty faced significant losses, each dropping 1%, primarily due to declines in major stocks like Reliance Industries, HDFC Bank, and ICICI Bank, coupled...
As the corporate world grapples with the ever-evolving landscape of work, one voice has risen above the din, shedding light on the pressing issues plaguing Indian...
Team Marksmen’s Influential Leaders of India 2024 lauded an elite cadre of leaders that have blazed a trail of excellence across industries The tapestry of the...
