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Himanshu Rajpal, Regional Sales Leader, Cloud Specialist Team, Salesforce

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He emphasized on Salesforce’s pioneering role in AI, from introducing predictive AI in 2014 to evolving into generative AI and autonomous agents. Himanshu also highlighted the 3 key strategies for enhancing customer experience: improving customer engagement through chatbots and personalized responses, driving operational excellence, and creating a robust ecosystem for continuous interaction. His thoughts underscored the importance of leveraging AI to transform customer experiences effectively. 

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