He shared how exceptional customer service is key in industries like real estate. He pointed out that renewals aren’t just something that happens automatically—they have to be earned through great customer experiences.
Komal also highlighted that customer experience is a major factor in driving renewals within the corporate real estate space and stressed that businesses must adapt to evolving customer expectations. One way to do this, he said, is by blending physical and digital experiences to create seamless, engaging touchpoints.
