A quiet war is unfolding behind the scenes of the AI revolution. It’s not being fought with faster algorithms or...
The escalating conflict between Israel and Iran has heightened concerns over regional stability, particularly regarding India’s energy security. Despite increasing oil imports from Russia, India remains heavily reliant...
Few cities epitomise India as much as Varanasi. Steeped in legend and spiritually, it is one of the world’s oldest continually inhabited cities, and one of...
In a move that’s sure to have automotive enthusiasts and industry pundits alike scratching their heads, Kia has unveiled its latest high-end offerings for the Indian...
Today marks the beginning of Navratri, a vibrant festival symbolizing the triumph of good over evil, positivity over negativity, compassion over hatred, equality over bias, and...
She emphasized the role of technology in enhancing human interactions. She discussed how tools like sentiment analysis can guide call center agents to be more empathetic,...
He emphasized that customer experience must transcend mere satisfaction to create memorable interactions that foster loyalty and trust. Personalization is key, as understanding individual customer preferences...
He highlighted that customer expectations are rapidly evolving, making customer experience crucial for organizations. He emphasized the need for quick, accurate, and personalized support on preferred...
He emphasized the importance of purpose-built AI for customer experience. He highlighted the need for smarter, multichannel chatbots capable of handling complex queries and switching seamlessly across channels. Additionally, he...
