How is United India Insurance’s leadership modernizing a legacy institution and pioneering in both technology and social impact?
United India Insurance Company Limited was incorporated as a Company on 18th February 1938. General Insurance Business in India was nationalized in 1972. After Nationalization of General Insurance Business in India in 1972, United India has grown by leaps and bounds and has over 8500+ work force spread across 1200+ offices providing insurance cover to 2 crore+ policy holders.
At United India Insurance, we have always believed that leadership is not about titles or positions—it is about creating impact, driving change, and leaving behind a legacy of trust and progress.
UIIC achieved a significant turnaround in the FY 2024–25, recording a net profit of ₹154 crores after seven years of losses, compared to ₹804 crores loss in the previous year. This recovery was driven by strategic underwriting, improved claims management and enhanced operational efficiency. The Gross Direct Premium income rose to ₹20,072 crores, while investment income remained strong despite market fluctuations. In FY 2024-25, we issued over 2 crore policies and we have settled over 40 lakh claims. These are not just financial results—they are markers of discipline, foresight and resilience. Behind each statistics lies a promise fulfilled—a family receiving relief on time for rebuilding after loss, or a business finding the courage to restart. The company introduced innovative products, strengthened its balance sheet and focused on talent development and customer-centric reforms. With a growing customer base, UIIC continues to leverage technology and data analytics to improve service delivery, aligning its long-term goals with IRDAI’s “Insurance for All by 2047” mission.
Our newly introduced product – Param Mitra Suraksha, product offers claim settlements based on pre-defined objective triggers, ensuring speed, transparency and fairness in payouts. By simplifying the claims process it addresses one of the most critical pain points in insurance – delays and disputes, thereby reducing customer grievances and enhancing trust. We believe this initiative will strengthen our commitment to delivering prompt, reliable and efficient protection to our policyholders. We also introduced the “Pay As You Drive” Motor Insurance Policy, redefining fairness and equitability by linking premiums to actual usage.
These forward-looking initiatives complement our trusted offerings in health, motor, marine, and fire insurance – reinforcing our commitment to innovation, customer value, and market leadership. In motor claims, we pioneered paperless settlement, where surveyors upload documents directly to our portal, reducing turnaround time and bringing unprecedented transparency.
Digital transformation remains central to our strategy. During the year 2024–25, we launched several forward looking IT initiatives to boost operational efficiency and elevate customer experience.
One of the standout accomplishments was our collaboration with IRCTC, through which we introduced Personal Accident (PA) insurance for railway passengers – extending coverage to over 4 lakh travelers every day across India.
To foster digital payments and reduce reliance on cash, QR code-based payment systems were introduced at branch offices, making premium transactions more seamless and secure. UIIC also unveiled a specialized portal for legal professionals, streamlining case management and enhancing communication with advocates.
These initiatives reflect UIIC’s commitment to building a paperless, customer-centric insurance ecosystem in line with broader industry goals. Digital transformation continues to be a cornerstone of our outreach efforts, with ongoing upgrades to both the grievance redressal system and the customer portal. These enhancements are designed to accelerate issue resolution and ensure smooth access across devices – empowering customers to engage with our services effortlessly. We have a robust in-house grievance redressal mechanism which is fully automated with real time interface. Through a structured feedback system, we consistently deliver service excellence and reinforce trust across every customer interaction.
By embracing innovation and prioritizing user experience, UIIC is continuously evolving its digital platforms to provide intuitive, responsive, and efficient service.
Our collective efforts have been recognized nationally and globally. United India Insurance has been a) Ranked by Forbes & Statista as one among the World’s Best Companies in the Auto Segment b) Awarded the Finnoviti and SKOCH Awards for Bharat Bill Payment System Innovation c) Conferred the National MSME Impact Award for Empowering Small Businesses d) Honored with the InsureNext Award for Best Fraud Control Initiative e) Recognized with the Best Digital Transformation Award and the InsureTech Global Award for shaping the future of insurance. These awards are not just acknowledgements—they are endorsements of a culture of innovation, responsibility and service excellence.
The insurance sector is at the crossroads of transformation. Technology, climate risks and changing customer behavior are reshaping the very fabric of our industry. At United India Insurance, we are preparing for this future with clarity and conviction: (i) expanding our footprint in rural and semi-urban India to support the national vision of Insurance for All by 2047. (ii) Investing in digital technologies to reimagine customer journeys and claims management. (iii) Empowering our workforce with training and cross-domain expertise to make them future-ready. (iv) Strengthening our culture of innovation and ethics, so that every policy issued is a symbol of trust and accountability.
A Vision Beyond Business – Leadership in today’s India is more about aligning business with nation-building. At United India Insurance, we see ourselves not just as a financial institution but as a protector of aspirations and a partner in progress. Our aspiration is bold: to make United India Insurance a model PSU of the digital age—financially strong, socially responsible, and globally respected. Let us remember: true influence lies in our ability to transform lives, inspire trust and create a future that is both inclusive and sustainable. The spirit of United India Insurance is best captured in our guiding philosophy: “Aspire. Adapt. Achieve.”
“United India Insurance is blending innovation, technology and responsibility to deliver faster service, stronger protection and sustainable growth.”
