She highlighted several strategies for enhancing women’s representation in the workplace. She emphasized the importance of having a 50% slate of women candidates during recruitment, regardless...
He emphasized the importance of cultivating a workplace where employees feel valued and empowered to perform at their best. He stressed the need for leadership to...
Aims to reach net-zero emissions by 2050 Persistent Systems (BSE: 533179 and NSE: PERSISTENT), a global pioneer in Digital Engineering and Enterprise Modernization, today announced that...
Team Marksmen’s Most Preferred Workplace for Women 2024 spotlighted organisations making critical headway in crafting elevated workplace experiences The world as we know it is changing,...
The workplace today is an outcome of constant evolution and what keeps an organisation relevant and resilient is its ability to adapt and assimilate seamlessly globally....
She emphasized the role of technology in enhancing human interactions. She discussed how tools like sentiment analysis can guide call center agents to be more empathetic,...
He emphasized that customer experience must transcend mere satisfaction to create memorable interactions that foster loyalty and trust. Personalization is key, as understanding individual customer preferences...
He highlighted that customer expectations are rapidly evolving, making customer experience crucial for organizations. He emphasized the need for quick, accurate, and personalized support on preferred...
He emphasized the importance of purpose-built AI for customer experience. He highlighted the need for smarter, multichannel chatbots capable of handling complex queries and switching seamlessly across channels. Additionally, he...
She shared her vision for the future of AI in customer experience. She highlighted how AI is reshaping businesses, with the CX industry expected to see...