How do you see service quality evolving as a differentiator in the next phase of logistics?
Kapil Premchandani, Founder & Managing Director, KD Supply Chain Solutions Pvt. Ltd.
In today’s fast-paced world, logistics isn’t just about moving goods anymore—it’s about moving with purpose. As KD Logistics celebrates 20 remarkable years, I want to take a moment to say a heartfelt ‘Thank you’ – to our Customers, Partners, Vendors, and the incredible People who power our journey—you are the reason we’ve come this far, and the inspiration behind every step forward.
Now, as we step into our 21st year, we’re turning the page to a new chapter — one where service quality isn’t just a goal, but the foundation of every relationship we build and every promise we keep. From a humble start in 2005 with a single warehouse to now managing over 7 million sq. ft. across the country, our journey has been guided by one simple belief: True service is built on Trust, Adaptability, and a Team that genuinely cares.
“We see service quality evolving from a transactional measure to a powerful
differentiator, anchored in responsiveness, empathy, and the ability to create
meaningful, enduring value for every customer.”
- Technology That Works for People
KD Logistics has developed its in-house Warehouse Management System (WMS) and Centralised Transport Management System (TMS) to go well beyond basic tracking. From smart alerts that boost productivity and manage manpower to optimized layouts using ABC and XYZ models, every feature is built to make operations smoother. With strong data security and easy integration, our systems give clients complete control and confidence at every stage.
- Infrastructure That Enables Agility
KD Logistics’ own developed parks in Bhiwandi, Bhopal, and Hyderabad—along with recent expansions in Bhiwandi and upcoming developments in Delhi NCR—are strategically positioned near key consumption zones. These facilities are built not just for scale, but in alignment with leading industry standards, with a strong emphasis on sustainability, safety, and operational efficiency to support the evolving needs of diverse sectors.
- Customer Centricity in Action
Behind every successful delivery is a team that listens, responds, and takes ownership. KD Logistics’ regional leadership model ensures decisions are made close to the ground, enabling faster responses through a deeper understanding of customer needs. Our ‘customer-first’ approach has built partnerships rooted in shared goals and mutual respect — and helped us grow with existing customers from a single location to the multiple locations by consistently prioritizing their evolving requirements.
- Sustainability as a Standard
Sustainability has been at the heart of KD Logistics since day one. It’s not just a recent shift—it is something we’ve built into our DNA. From designing warehouses with skylights that maximize natural light and reduce energy use, to planning smarter delivery routes, running CNG fleets, piloting electric mobility, planting trees, and installing solar panels on our rooftops—we have consistently taken steps toward a more responsible way of operating. Because to us, logistics isn’t just about movement—it’s about moving forward, mindfully.
Looking Ahead:
As KD Logistics steps into its 21st year, we do so with deep gratitude—for the journey so far, the trust placed in us, and the people who have helped shape who we are today. Our vision for the future is rooted in three priorities: Strengthening Customer Partnerships, Empowering Our People, and Delivering not just efficiency—but experiences that resonate.
And through it all, we remain anchored to our vision:
“Lighting lives of people, organizations, and communities by optimally facilitating the right product at the right place, at the right time.”
About KD Logistics
KD Logistics is a tech-enabled, asset-rich 3PL partner offering end-to-end supply chain solutions across India. With deep expertise in Warehousing, Transportation, In-plant operations, and Value-Added Services, we proudly serve a portfolio of blue-chip customers—including leading Indian and Global brands—delivering scalable, reliable, and innovative logistics at every step. Learn more at www.kdlogistics.co.in