Brand Speak Arpit Aggarwal, Head CX, Strategy & CRM Revenue, Tata CLiQ Published 10 months ago on January 4, 2024 By Karan Karayi, Editor-in-Chief He emphasized the importance of empathy in the development of personalization engines to ensure a positive customer experience. Related Topics: Up Next Rajeev Kharyal, Head of Customer Service, Tata Power Delhi Distribution Limited Don't Miss Aalok R Pradhan, Head Contact Centre Ops, CX, COE – Digital & AI, TVS Motor Company Continue Reading You may like Click to comment Leave a Reply Cancel replyYour email address will not be published. Required fields are marked *Comment * Name * Email * Website