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Indranil Mukherjee, Head Customer Experience, PVR INOX Ltd.

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Indranil Mukherjee, Head Customer Experience, PVR INOX Ltd.

He shared insights into their digital journey which focuses on delivering seamless and personalized customer experiences.

Key initiatives include:
🔹 Launch of the MovieJokey chatbot to enhance customer interaction.
🔹 Upcoming human- and technology-driven solutions to make visits to PVR more special and memorable.

The 5th Edition of the CX Transformation Conclave 2024 was held on November 29th at The Lalit Hotel in Delhi.

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