At the Bengaluru Edition of the CX Transformation Conclave 2024, Fasih Abbas, Senior Director & Head of Customer Success at Cashfree Payments, elaborated on the significant...
Priyaah Sundaraam, Vice President, Customer Experience and Fulfilment, Cleartrip, stressed the vital role of CX within an organization, asserting that it should form an integral part...
In conversation with Suresh Khadakbhavi, CEO of Digi Yatra Foundation, he highlighted the imperative shift toward a digital-native customer base and stressed the necessity for simplicity...
Defying conventional wisdom, Vistaprint India’s Bharath Sastry has crafted a unique leadership style that prioritises enjoyment and passion over rigid directives. With a laidback demeanour, he...
When you think of the role of a typical C-Suite executive, you typically picture someone charting the company’s vision, managing the board, maintaining great communication with...
In conversation with, Mr. Suresh L., Chief Business Officer, Natural Remedies – Human Health Business & Karan Karayi, Editor-in-Chief, Team Marksmen Network, where he highlighted how...
Rohit Ohri, Global Partner at FCB Worldwide, emphasized the importance of maintaining a strong brand story while continuously innovating. He also highlighted the significance of having...
Pradip Ughade, President- India Business, Hindustan Pencils Private Limited, accentuated the need to listen to consumers constantly to understand their needs and inspire innovation at the...
He stressed on the importance of understanding customer requirements and providing tailored solutions, especially in areas like the cold chain, where precision and attention to detail...
Mahendra Shah, Chairman & MD, V-Trans India, emphasized the significance of having a clear vision, value system, purpose, and mission for the brand.