Rahul Bharde, SVP & Head of Analytics & Insights, Jubilant Foodworks, emphasized the company’s highly successful food ordering app, which ranks among the top three on...
Rahul Poddar, Head Martech, Narayana Health, discussed the shifting expectations of customers, highlighting their growing preference for meaningful engagement with brands beyond mere product purchases. He...
Ganesh Iyer, Senior CX Portfolio Consultant, NICE, discussesed the ever-changing nature of customers’ expectations and the importance of technology evolving to meet those needs. He emphasized...
Ajith Singh R, Product Head, CaratLane, highlighted the importance of leveraging technology to maintain consistency and quality across various touchpoints, including physical stores, online platforms, try-at-home...
Seetharam Srinivasan, Director of Supply Chain Management and Customer Experience at HARMAN India, offered valuable insights into the pivotal role of technology in enhancing the overall...
Dany Varghese, Co-Founder (Chief of Growth), Walnut Health, shared insights into their mission and approach to business. Their goal is to promote a healthy Indian society...
Historically, organizational culture was created from the behaviour of a founder or charismatic leader – actions speaking louder than words. Yet, there doesn’t appear to be...
Smitha Kumar, Head Customer Experience, Equitas Small Finance Bank, shared insights on the evolution of customer experiences from the early 2000s to the present day. She...
Manish Kumar Purwar, Sr. Director – Technical Product Manager, Customer Experience, GE Healthcare, emphasized on the future of customer experience over the next three to five...
Reena Evans, Senior Director of Operations, Acko, shared her insights on the future of customer experience over the next five years. She envisions a fusion of...