Ajith Singh R, Product Head, CaratLane, highlighted the importance of leveraging technology to maintain consistency and quality across various touchpoints, including physical stores, online platforms, try-at-home...
Seetharam Srinivasan, Director of Supply Chain Management and Customer Experience at HARMAN India, offered valuable insights into the pivotal role of technology in enhancing the overall...
Dany Varghese, Co-Founder (Chief of Growth), Walnut Health, shared insights into their mission and approach to business. Their goal is to promote a healthy Indian society...
Historically, organizational culture was created from the behaviour of a founder or charismatic leader – actions speaking louder than words. Yet, there doesn’t appear to be...
Smitha Kumar, Head Customer Experience, Equitas Small Finance Bank, shared insights on the evolution of customer experiences from the early 2000s to the present day. She...
Manish Kumar Purwar, Sr. Director – Technical Product Manager, Customer Experience, GE Healthcare, emphasized on the future of customer experience over the next three to five...
Reena Evans, Senior Director of Operations, Acko, shared her insights on the future of customer experience over the next five years. She envisions a fusion of...
At the Bengaluru Edition of the CX Transformation Conclave 2024, Fasih Abbas, Senior Director & Head of Customer Success at Cashfree Payments, elaborated on the significant...
Priyaah Sundaraam, Vice President, Customer Experience and Fulfilment, Cleartrip, stressed the vital role of CX within an organization, asserting that it should form an integral part...
In conversation with Suresh Khadakbhavi, CEO of Digi Yatra Foundation, he highlighted the imperative shift toward a digital-native customer base and stressed the necessity for simplicity...