He underlined, “What customers do is often a far more accurate indicator than what they say they do”.He highlighted that while customers usually report signs, it’s the...
He shared how exceptional customer service is key in industries like real estate. He pointed out that renewals aren’t just something that happens automatically—they have to be earned through great...
He highlighted the impactful practices the company had adopted to strengthen consumer trust. He discussed how the brand’s dedication to transparent communication and responsible manufacturing had...
He shares his insightful thoughts on How Cooper Vision India ensures that it’s bands messaging align with it commitment to innovation and what steps are are...
He shared his thoughts on how he ensured that the company’s growth did not come at the cost of its legacy. He emphasized that their journey...
She shared insights on measuring CX success through key metrics like NPS, CSAT, first contact resolution, and end-to-end journey tracking. She emphasized that while numbers matter, the true measure of...
He emphasized that exceptional CX means creating a zero-effort experience for customers. He highlighted the importance of pain-free interactions, where customers rarely need to contact support. If they do,...
He shed light on the role of AI and automation in fraud detection and claims processing within the insurance industry. He highlighted that 8-10% of claims globally are fraudulent,...
He shared his valuable insights on the event, highlighting the thrilling advancements in data infrastructure, knowledge-sharing, and industry offerings. The discussions provided a clear picture of demand vs....
He shared how Micron Technology is positioning itself at the forefront of AI-driven innovation. He also highlights how Micron is the 4th largest semiconductor company globally, and plays a pivotal...