It’s true that customers have higher expectations of businesses, but who can blame them? Everybody has encountered exceptional to extremely frustrating customer service. Businesses are under...
Fusha Sakai, a member of Japan’s Osaka Public University’s Sakai Windmill Association, has achieved a remarkable milestone in aviation by creating a unique aircraft that operates...
In today’s fast-paced, quickly changing work environment, people are not devoting enough time to understanding why they were successful and how their success resonated and positively...
Do you remember the iconic ‘Mauka Mauka’ campaign from the ICC ODI World Cup 2015, or the Pro Kabaddi League’s ‘Le Panga’ campaign? We’re sure you...
As the Director and Distinguished Professor of IIM Kozhikode, Debashis Chatterjee is no stranger to building world-class institutions and leaders. In this freewheeling conversation held on...
He expressed his thoughts on workplace culture at the 2nd Most Preferred Workplace in BFSI industry
He underscored the significance of thoroughly assessing your goals and the specific use cases you aim to address. Additionally, he emphasized the critical importance of selecting...
She discussed the importance of customer passion in their journey, emphasizing that it should be the most compelling aspect.
He emphasized the importance of striking a balance between technology and human intervention to enhance customer satisfaction.