He shared his insights on how Onsitego upheld its commitment to providing customers with a hassle-free experience that remained authentic and built long-lasting trust. He emphasized...
He underlined, “What customers do is often a far more accurate indicator than what they say they do”.He highlighted that while customers usually report signs, it’s the...
He shared how exceptional customer service is key in industries like real estate. He pointed out that renewals aren’t just something that happens automatically—they have to be earned through great...
He highlighted the impactful practices the company had adopted to strengthen consumer trust. He discussed how the brand’s dedication to transparent communication and responsible manufacturing had...
He shares his insightful thoughts on How Cooper Vision India ensures that it’s bands messaging align with it commitment to innovation and what steps are are...
He shared his thoughts on how he ensured that the company’s growth did not come at the cost of its legacy. He emphasized that their journey...
She shared insights on measuring CX success through key metrics like NPS, CSAT, first contact resolution, and end-to-end journey tracking. She emphasized that while numbers matter, the true measure of...
