He shared his insights on how Onsitego upheld its commitment to providing customers with a hassle-free experience that remained authentic and built long-lasting trust.
He emphasized three key pillars in delivering exceptional service. The first was being accessible whenever customers reached out. The second involved offering multiple communication channels, including WhatsApp, the website, email, an AI chatbot, and, when all else failed, call centers in regional languages. Lastly, he highlighted the importance of ensuring that every touchpoint reflected Onsitego’s core values of simplicity and support.
