Express delivery sits at the heart of the Experience Economy. Customers expect shipments to move fast, arrive on time, and stay visible throughout the journey. In this environment, speed is not an advantage. It is the foundation on which trust is built.
As India’s leading express delivery company, TCI EXPRESS operates in a space where minutes matter. Faster turnaround times are not achieved by pushing people or vehicles harder. They come from designing an express network that removes waiting, reduces uncertainty, and keeps cargo in constant motion. This is where our hub-and-spoke model plays a critical role.
Turning hubs into engines of express movement
In express logistics, the hub is the biggest opportunity to gain or lose time. Traditional hubs functioned as holding points, where shipments paused before moving ahead. That pause is no longer acceptable in express delivery.
We redesigned our hubs to function as high-speed sorting centres. Our fully automated GIGA Sorting Centres in Gurugram and Pune are India’s first and largest automated centres built specifically for express operations. AI-enabled cross-belt sorting systems process large volumes with high accuracy and minimal manual intervention.
The result is faster unloading, quicker sorting and immediate dispatch. Reducing dwell time inside the hub directly improves turnaround across the express network. With 28 advanced sorting centres operating as part of one integrated system, express cargo keeps moving without unnecessary stops.
Strengthening the spokes for faster express reach
Express delivery depends on how smoothly shipments move between hubs and delivery points.
TCI EXPRESS operates nearly 1,000 company-owned branches, reaching the deepest corners of the country across 750+ districts covering more than 50,000 pickup and 60,000 delivery locations across 29,000+ PIN codes. This wide express network is supported by a fleet of over 5,500 containerised, GPS-enabled vehicles.
Real-time tracking and data analytics help optimise routes and manage transit schedules. We have moved beyond simple tracking to API Integration, allowing our enterprise partners to plug our data directly into their own ERPs for a seamless supply chain. Potential delays are identified early, allowing corrective action before delivery timelines are impacted. This ensures that express commitments are met consistently, even across long distances.
Time definite delivery as an express standard
Speed in express logistics is meaningful only when it is predictable. Customers plan production, inventory, and sales based on assured delivery timelines.
Our express services are structured around time-definite delivery. Surface Express provides scheduled, time-bound movement across India and forms the backbone of our operations. Domestic Air Express supports rapid connectivity between major cities, with a strong focus on guaranteed 24-hour delivery in Tier 1 markets. This level of precision is supported by our status as an IATA-approved agent, ensuring we meet international standards in every domestic shipment.
Rail Express offers faster and reliable rail-based options for express cargo. Pharma Cold Chain Express ensures temperature-controlled express movement for pharmaceuticals and perishables. C2C Express extends the same express discipline to individual customers through full truckload movement.
This network design ensures that express speed is matched with delivery certainty.
Digital systems that keep express cargo moving
In express delivery, delays often come from process gaps rather than transit time. Fully paperless operations, including e-docketing, e-invoicing and electronic proof of delivery, remove these bottlenecks.
Customers receive real-time shipment updates, while internal teams use digital tools to manage capacity, routing and exceptions. These systems support faster decision making and smoother handovers across the express network.
People who sustain express performance
Technology enables speed, but our “Culture of Urgency” ensures reliability. We’ve fostered a mindset where every team member understands that behind every parcel is a customer’s deadline. Continuous training helps teams operate automated systems efficiently and respond quickly to exceptions.
This focus on people has helped TCI EXPRESS earn the Great Place to Work certification for five consecutive years. A skilled and engaged workforce is essential for delivering express services at scale.
Recognition of express excellence
Our consistent focus on express delivery has been recognised across the industry. TCI EXPRESS has received multiple awards, reflecting our structured use of advanced technology. The company has also been recognised as one of the Most Preferred Brands, a Business Superbrand and an Iconic Brand of India, along with the Sustainable Organisation 2025 recognition for green logistics.
These recognitions reflect sustained performance in express logistics rather than isolated achievements.
Responsible speed for the future
Express growth must also be efficient and responsible. Our sorting centres in Gurugram and Pune are LEED certified and powered by solar energy, generating over 1 million kWh of clean energy within just FY25. We continue to transition our fleet towards BS-VI compliant, CNG and electric vehicles, supporting long-term efficiency while reducing environmental impact.
Building the future of express delivery
In the Experience Economy, customer expectations will continue to rise, and speed benchmarks will keep moving. The answer lies in building express systems that are fast, predictable and scalable.
By reengineering hubs, digitally connecting spokes and committing to time-definite delivery, TCI EXPRESS has optimised its hub and spoke model for faster turnaround times.
In express delivery, speed defines experience. Dependable speed defines leadership.
