He shared insights on the role of technology in enhancing customer experience. With over three decades of experience, NICE advocates for a comprehensive, cloud-native CCaaS platform that provides omnichannel experiences, data, analytics, and agent assistance on a single platform, allowing brands to deliver a seamless and consistent customer journey. He highlighted the significance of AI in powering these capabilities, making the platform self-learning and continuously improving.
The 5th Edition of the CX Transformation Conclave 2024 was held on November 29th at The Lalit Hotel in Delhi.
