He shared insights on the evolving landscape of customer experience in the banking sector. He conversed the integration of AI and machine learning technologies, such as chatbots and virtual assistants, to enhance customer satisfaction and create personalized experiences across multiple channels. Keshav also emphasized the importance of establishing a central customer data platform for a comprehensive view of customer interactions, enabling tailored services that meet individual needs. His contributions underscored the significance of innovation in driving customer engagement and satisfaction in digital banking.
