He shared powerful insights at the inaugural edition of Global Capability Centres Summit & Awards 2026, highlighting that GCCs have evolved from a cost and efficiency play to one focused on scale and innovation, with the next phase centered on end-to-end ownership, driving initiatives, outcomes, and real business impact on the parent organization. He emphasized the need to build a mindset that owns outcomes, adding, “Don’t hesitate to stick your neck out, have conviction, make a strong business case, take ownership, and drive the outcome.”
