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Ankit Tandon, CVP & Head – Digital Customer Onboarding, Max Life Insurance Company Limited

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He highlighted how customer centricity shapes their approach to delivering seamless omnichannel experiences through a blend of human and digital touchpoints. He emphasized the importance of focusing on critical customer moments, like onboarding and claims, while leveraging AI to enhance experiences.

The 5th Edition of the CX Transformation Conclave 2024 was held on November 29th at The Lalit Hotel in Delhi.

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